When you get a diagnosis like Dan Eby did in October 2008, you quickly shift your focus from the things you have to do to the things you want to do. When Dan was told that fall he had Amyotrophic lateral sclerosis, or ALS (also known as Lou Gehrig’s disease), he had a wish: To move to Colorado. He and his wife, Stacy, had lived in their West Virginia home for 10 years, but with a glance they knew it would not be handicap-friendly. So with an eye toward the future, both practically and dreamily, they set their sights on Highlands Ranch, just south of Denver.
The Ebys found a gracious home with a first-floor master bedroom and a walkout basement to the back yard. They knew they’d need some heavy remodeling to make it exactly what they wanted and needed, and that included an elevator, so Dan could comfortably move from the first floor to the basement. The Ebys called on Nationwide Lifts, and Bill Scott and his team got to work installing a Telecab glass-sided elevator, which they chose for its compact size.
“Bill Scott was amazing,” Stacy says. “He was just phenomenal the entire time, he worked with our contractor who was remodeling the house.” Stacy said the contractor measured something incorrectly that affected the elevator’s installation, but Bill and his team rolled with the punches and figured out a solution.
“Because of the contractor error they had to make a whole new hinge for the elevator, and they didn’t charge us for it, they just made it work,” Stacy says.
To personalize his elevator, Dan asked friends and relatives to send him magnets from places they visited. Loved ones have sent photos with magnetic backing, souvenir magnets from as far away as Germany, and other little reminders of how much he is loved and thought of all over.
Stair lifts come in all shapes and sizes, styles and colors. Manufacturers try to offer a wide variety of lifts to suit every staircase, every special need and every personal style. At the end of the day, however, the only truly important characteristic of a stair lift is that it works, that you can depend on it to get you from Point A to Point B so that you are not hampered by mobility issues.
When Peggy Pascal’s stair lift flooded and quit working, she was stuck – literally and figuratively. Her stair lift was an old Kunik brand, and the company that had installed it had since gone out of business. When she called the manufacturer to find out what she should do, she was given the phone number for Nationwide Lifts. And what she found on the other end of the line was not someone concerned about selling her a new model, but someone concerned about restoring her stairlift, and her freedom.
Within 24 hours Casey Dyon, general manager for Nationwide Lifts in Illinois, was at Peggy’s door, and had her stair lift up and running in no time. Peggy was so touched by Casey’s prompt attention to her predicament, over a stair lift that he hadn’t sold her or installed for her, she wrote him a thank-you note.
I wanted to write you a personal note to thank you again for your kindness and expertise. Your work is so very important and crucial to the welfare and independence of your customers. Your attention to my concerns were met with patience and sympathy. Thank you for being such a kind human being. I was so lucky to have found you.